Privacy Policy epal33

1. Introduction

epal33 ("we", "our platform" or "epal33.onl") respects the privacy of every individual who uses our services. This Privacy Policy describes our practices regarding the collection, use, storage and protection of personal information obtained from users who access the epal33 website and use our online casino platform.

By registering an account or continuing to use epal33 services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact the support team for further action.

This policy applies to all services offered by epal33, including online slots, sports betting, live casino, table games and all related features available on our platform.

2. Information We Collect

epal33 collects various types of information depending on the nature of your interaction with our platform. Generally, this information falls into two main categories:

2.1 Information You Provide Directly

• Full name as stated on your MyKad or official identification document
• A valid and active email address
• Local or international mobile phone number
• MyKad or passport number for identity verification purposes
• Bank account, e-wallet or crypto wallet information used for deposit and withdrawal transactions
• Date of birth to confirm you meet the minimum age requirement of 21 years
• Current residential address

2.2 Information Collected Automatically

• IP address of the device used to access the epal33 platform
• Browser type and operating system of your device
• Game session data including the date, time and type of games played
• Financial transaction history within the platform, covering deposits and withdrawals
• Cookie information and other relevant website tracking data
• Access logs and service usage data

3. Purpose of Data Collection

Personal information collected by epal33 is used for legitimate and specific purposes. We do not use your data for purposes outside the stated scope without prior notice. The main purposes for which data is used include:

• Verifying member identity to meet Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements under international licensing
• Processing account registration and managing epal33 member profiles
• Providing, maintaining and upgrading our platform services
• Processing deposits and withdrawals via supported payment methods
• Sending notifications related to your account, bonuses and the latest promotions
• Investigating fraudulent activity, multiple account use or suspicious behaviour
• Meeting legal obligations and reporting requirements to licensing authorities
• Improving the user experience based on usage patterns and feedback
• Providing effective customer support via live chat and email

4. Disclosure to Third Parties

epal33 does not sell or trade your personal information to third parties for commercial marketing purposes. However, there are certain situations where we need to share your information with other parties for legitimate operational purposes:

4.1 Payment Processing Service Providers

To process your financial transactions — including deposits via Touch 'n Go eWallet, DuitNow, FPX Online Banking, ShopeePay and cryptocurrency — we need to share the required information with the relevant payment providers. This disclosure is limited to information needed for the transaction only.

4.2 Game Software and Platform Providers

Game providers partnered with epal33 may receive game session data for technical maintenance and game quality control purposes. No financial or personal identification information is shared for this purpose.

4.3 Regulatory Authorities and Law Enforcement

epal33 may disclose personal information to regulatory authorities, licensing bodies or law enforcement agencies when required to do so by court order, applicable laws or regulations.

4.4 Business Transfers

In the event of any merger, acquisition or sale of company assets, user information may form part of the transferred assets. You will be informed via a notice on our website before any such transfer takes place.

5. Data Security

The security of your information is a top priority for epal33. We implement various technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or unintentional disclosure:

• Use of SSL/TLS protocols to encrypt all data transmitted between your device and epal33 servers
• Role-based access control systems ensuring only authorised staff can access sensitive data
• Regular security audits by independent third parties
• Two-factor authentication (2FA) recommended for all member accounts
• Continuous account activity monitoring to detect suspicious login attempts
• Cybersecurity training for all staff who handle user data

While we make every effort to protect your data, please note that no method of transmission over the internet or electronic storage is completely secure. We encourage you to also help keep your account safe by using a strong password and not sharing your login details with anyone.

6. Cookies and Tracking Technologies

The epal33 website uses cookies and similar tracking technologies to improve the functionality and user experience of our platform. Cookies are small text files stored on your device when you access our website.

6.1 Types of Cookies We Use

• Session Cookies: Required to maintain your login status and ensure game sessions run smoothly. They are automatically deleted when you close your browser.
• Preference Cookies: Store your personal settings such as language preference, location and display theme to speed up your browsing experience.
• Analytics Cookies: Help us understand how users interact with the platform for service improvement purposes.
• Security Cookies: Help identify fraudulent activity and protect your account from unauthorised access.

6.2 Managing Your Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the epal33 platform, including the login process and game sessions.

7. Your Rights as a User

As an epal33 member, you have certain rights regarding the personal information we hold. You may exercise these rights at any time by contacting our support team:

• Right of Access: Request a copy of the personal information we hold relating to your account
• Right to Rectification: Request correction of information that is inaccurate or incomplete
• Right to Erasure: Request deletion of your personal information, subject to legal obligations and licensing regulations that require us to retain certain records
• Right to Restriction of Processing: Request that the processing of your data be restricted in certain circumstances
• Right to Object: Object to the processing of your data for specific purposes such as direct marketing
• Right to Data Portability: Receive a copy of your data in a machine-readable format

To exercise any of the above rights, please contact the epal33 support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

8. Data Retention

epal33 retains your personal information for as long as your account is active or as long as needed to provide services to you. After an account is closed, we will retain certain records as required by law, international licensing regulations and fraud control requirements, which typically covers a period of several years.

Financial transaction data is kept for longer to meet financial reporting and audit obligations. Once the retention period ends, your data will be securely deleted or anonymised.

9. Links to Other Sites

The epal33 platform may contain links to other websites or services. This Privacy Policy applies only to the epal33.onl platform and does not cover third-party websites that you may access through those links. We encourage you to read the privacy policy of every website you visit.

10. Amendments to This Policy

epal33 reserves the right to amend this Privacy Policy at any time to reflect changes in business practices, legal requirements, or technological developments. Any significant amendments will be communicated to you via a notice on our website at least seven (7) days before the amendments take effect.

Your continued use of the epal33 platform after the effective date of such amendments will be considered your acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how epal33 handles your personal information, please contact us via:

• 24/7 live chat directly on the epal33.onl platform — in Malay or English
• Email rasmi: [email protected]

Our team is ready to assist and will respond within a reasonable time.